We offer a mix of telephone and in person consultations. Telephone consultations attract a rebate from Medicare if you have attended in the past 12 months. Please wear face mask if you have any infectious symptoms when entering our clinics.

The GPs at this practice bill privately and payment is required following your consultation.  The GPs bill privately to give them time to hear your story, examine you adequately and provide a proper explanation and plan for you. Unfortunately the Government rebate doesn’t cover the cost of your consultation hence out of pocket fee for service. The GPs have autonomy regarding their individual billing practices.

To assist you Mt Martha Village Clinic has installed the latest technology for you to claim your rebate from Medicare straight into your account.  The GPs may discount fees for health care card holders and pensioners.  Department of Veterans Affairs gold card holders are usually bulk billed.

Telephone consultations:

If you have attended the practice in the past 12 months, then you may opt to book a standard telephone consultation.  Your GP will instruct you and can arrange for any scripts or pathology/imaging requests to be sent to you via sms.  Referrals may be sent on your behalf via encrypted email or collected in person.  Telephone consultations attract private fees as per standard consultation fee schedule below.

Your GP will try and call you around your allocated time but may be later.  “No caller ID” will be displayed on your phone when your GP rings. If you miss the call the GP will aim to call you once again. If you miss both calls, you may need to reschedule another appointment.

Your GP may suggest a video consultation via our AMS app depending on the circumstances.  You may opt to book a telehealth video consultation online or via our receptionist.  You can download and open the AMS connect APP to access your Telehealth video consultation.

Telehealth video consultations:

We use secure service via our online provider Automed.  You can download the AMS Connect app to your smart phone, follow the instructions to link it to MMVC and click on Telehealth Appointments at the time your consultation is booked.  Your GP may run late and they will ping your phone when they are ready.

Follow the link to RACGP website for information on telephone and telehealth consultations: RACGP Telephone/Telehealth consultations

Mental Health Treatment Plans:

If you require a Mental Health Treatment Plan to access counselling services, please make a long appointment to comply with Medicare for your rebate. The fee for this service is private $199/discount $175 for concession card holders and Medicare rebate is $99.70.

Fee Schedule:

Consultation fees are charged according to various factors, including consult length, medical complexity and Medicare legislation.  Each individual general practitioner sets out their patient fees at the time of the consultation.  Please note the indicative fees for medical consultations below:

Standard in person/telephone/telehealth consultation$92       Rebate $41.20
Discount in person/telephone/telehealth consultation$80        Rebate $41.20
Long consultation in person/telephone/telehealth$180     Rebate $79.70
Discount in person/telephone/telehealth$160     Rebate $79.70
 Mental Health Treatment Plan$199/discount $175   Rebate $99.70
Please note that a payment processing fee (surcharge) will be added to card payments.  

Facility fee and bulk billing:

Please note that in order to provide adequate levels of nursing and medical care in our Treatment Room, a facility fee may be charged.  The charge will vary according to the complexity of the contact and there is no Medicare rebate for this fee.

The GPs at our practice usually bulk bill some services such as childhood immunisations and some services given by the nurse with your GP’s referral.

Your GP may choose to take the Medicare rebate as payment for some consultations.  In these cases, you will be notified that we will send you a link via sms for you to follow which details the services provided that you can consent yes or no to.  If this does not suit you, please say so at the time you are offered this.  The GPs usually bulk bill brief appointments for repeat scripts and ongoing referrals that meet the criteria listed on our repeat prescriptions page.

Costs of Procedures:

For any procedure such as plaster, wound repair or small lesion excision, there may be out of pocket costs.  Please discuss these with our nurse or your doctor.

Workcover and TAC:

Private fees are generally charged for all consults relating to TAC and WorkCover.  Please take your receipt as evidence of payment for reimbursement to your employer or your WorkCover insurer or TAC.  The rebates for WorkCover and TAC do not cover the cost of your consultation, therefore accounts are generally a matter between you as the patient and your employer, or between you and the TAC/ WorkCover insurer.

Non Attendance Fee:

We aim to keep appointments available for people who need to be seen by a doctor on the day.

Please note our fee if you do not attend or cancel within 1 hour of your appointment. If you cancel within 1 hour then 50% of the standard fee will apply. If you do not attend at all, then full fee will apply for the time GP set aside to see you.

After hours fee:

When you book an appointment after 6pm during the week or on Saturday, we deem this as our after-hours service and we add $5.00 to our standard consultations and $10 to our long consultation fees.

Public Holiday rates:

Standard in person/Telephone/Telehealth Consultation    $115  (in person rebate $53.90)

Concession in person/Telephone/Telehealth Consultation    $95 (in person rebate $53.90)

Long in person/Telephone/Telehealth Consultation    $200  (in person rebate $92.45)

Long concession in person/Telephone/Telehealth Consultation    $180  (in person rebate $92.45)

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